Return & Refund Policy
1. Right to Withdraw (Returns)
Customers purchasing from prosvista have the right to return a product within 14 days of receiving the order, without providing a reason.
- The 14-day return period starts from the day the customer receives the product.
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To exercise the right of return, the customer must submit a clear statement (e.g., via email or the return form) to sales@prosvista.com
📌 Exceptions:
The right to return does not apply to:
- Software & Digital Products once downloaded or activated.
- Custom-configured or personalized products.
- Products with hygiene seals that have been opened (e.g., certain headsets).
2. Conditions for Product Returns
- The product must be unused, undamaged, and in its original packaging with all accessories and manuals.
- Customers are responsible for the return shipping costs, unless the product is defective or incorrectly delivered.
- If the returned item is damaged or shows signs of use beyond what is necessary to inspect it, the refund may be partially reduced.
3. Refund Process
- Refunds will be issued within 14 days after receiving and inspecting the returned item.
- The refund will be made using the same payment method used for the purchase, unless otherwise agreed.
- Shipping costs will not be refunded.
4. Warranty & Faulty Products
All IT hardware is covered by a legal 2-year warranty as per Polish and EU regulations.
If a product arrives damaged or defective, customers must report the issue within 14 days to sales@prosvista.com with supporting photos or videos.
📌 Warranty claims:
- We will replace, or refund the faulty product at no extra cost.
- The warranty does not cover damages due to improper use or unauthorized modifications.
5. How to Return a Product
To return a product, please follow these steps:
- Contact us at sales@prosvista.com with your order number and reason for return.
- Send the item back to our return address:
prosvista shop
Królowej Marysieńki 1/1, 02-954, Warsaw, Poland
- Once we receive the item, we will process your refund or exchange.
Contact & Support
For return requests, refunds, or warranty claims, contact us at:
📧 Email: sales@prosvista.com