Introduction
This Delivery Policy explains the shipping and digital delivery process for products purchased on prosvista. We offer both physical and digital products, and the delivery method depends on the type of item purchased.
Digital Product Delivery (Software & Licenses)
- All digital products, including software, license keys, and digital downloads, are delivered electronically.
- Upon successful payment confirmation, you will receive an email with a download link and any necessary activation keys.
- The download link will also be available in your customer account under Order History > Downloads.
- If you experience issues accessing your digital product, please contact our support team at sales@prosvista.com
Physical Product Delivery (Hardware & IT Devices)
For hardware products such as wearable tech, cybersecurity devices, video conferencing equipment, and document cameras, we offer standard and express shipping.
Shipping Options
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 3 business days for an additional fee.
Shipping Fees
- Shipping fees vary depending on the destination and selected shipping method. The final cost will be calculated at checkout.
Order Processing Time
- Orders are processed within 2-3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Tracking Information
- Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real time.
Delivery Issues
- If your digital product has not been delivered within 120 minutes after purchase, please check your spam/junk folder.
- For physical orders, if your package has not arrived within the estimated time frame, please contact us at sales@provsvista.com.
- Lost or damaged shipments will be handled on a case-by-case basis.